Wasp Nest Removal for Landlords and Rental Properties in Mapperley
When a tenant reports wasps, the first messages you send shape everything that follows, so this guide covers what to say, what to ask and how to move the job on.
Start with the message you send back
Most rental wasp problems begin with a text, an email or a hurried phone call from a tenant. The tone of your reply decides whether the tenant stays calm and stays away from the nest, or takes matters into their own hands. A short, clear response helps more than a detailed one. Thank them for reporting it, tell them you are arranging treatment and ask for three things: where exactly the wasps are going in and out, how long they have been noticed, and whether anybody in the household is allergic to stings. Those answers are what you need for the booking, and they show the tenant that something is actually happening. Avoid promising a date you cannot control. Say instead that you are booking it now and will confirm the arrangements. Same-day service is available from us, but the visit still depends on access being sorted, so keep the promise to what you can deliver.
Where there are children in the household, a gentle explanation goes a long way. Tell the tenant to say something plain and unfrightening, such as that there are wasps on that side of the house and everyone is staying away until they have been seen to. A worried parent who feels informed is far less likely to improvise.
Questions worth asking before you call
A few minutes of questions saves a lot of messages later. - Is the nest visible, or are you only seeing wasps entering a gap or hole? - Is it near a door, a window, a washing line or a child's play area? - Is it inside the property, for example in a loft, or outside? - Has anybody been stung? - Will someone be home, or does the technician need another way to reach the spot? Photographs help, but only if they are taken from a sensible distance. Nobody should lean out of a window or climb a ladder to get a better picture. A shot from across the garden is fine, and so is a clear description in words.
It is also worth asking whether the tenant has noticed wasps indoors. A few insects in a room may mean there is a small gap leading outside to a nest, and the position of those insects can help point to where the nest is. Ask them to keep that room's door closed if they can do so without going near the nest.
Safety advice to pass on
Tenants often want to be helpful and that can lead them to the nest. Tell them to keep away from it, keep children and pets away, keep nearby windows shut and not to try to block the entrance. Blocking a hole can send wasps looking for another way out, which sometimes means into the house. If someone is stung, the advice is straightforward. Wash the area, take out the sting if you can see it, and apply a cold pack. If there is swelling of the face, lips or throat, difficulty breathing, wheezing, dizziness or a widespread rash, call 999. A tenant with a known allergy should speak to their GP, and should mention the allergy to us when the job is booked.
Many tenants will ask whether they should still go out into the garden or use the front door. Where the nest is far from the door, normal use is usually fine, but anyone who walks right past the entrance should do so calmly and quickly without swatting at wasps. Flapping and swatting provokes them. If the nest is right beside the main door, suggest a different entrance for the day if there is one.
Who covers the cost, kept separate from the booking
It helps to keep two questions apart. One is getting the nest treated. The other is who ends up paying. The second depends on the tenancy agreement, so check it rather than relying on assumptions. Holding up treatment while two parties argue about it is the one thing that nearly always makes the situation worse. The price makes that easier. Treatment of a nest is £95 and a second nest at the same address is £35 extra, with the figure is given over the phone before anyone is sent. No work is done until the customer has agreed. Because it is a clear number, landlords can usually approve it quickly and sort out any reimbursement afterwards.
Some landlords prefer to have a call with the tenant at the time of booking. That works well here, because a tenant who can answer the technician's questions is usually the person best placed to say where the wasps are going in. Give the tenant the number to call back if something changes, such as wasps appearing inside the property.
Making the booking
Ring 0115 937 5117 and tell us the address, the position of the nest and how access will work, or send the same details through the online form on the contact page. We cover Mapperley and the surrounding areas seven days a week, for domestic and commercial lets, and there is no call-out charge. Once the visit has happened, update the tenant so they know it has been dealt with and can tell you if wasps are still being seen.
After the treatment, ask the tenant to let you know if wasps are still being seen around the same place over the following days. Not every wasp seen near an old nest is a sign of a failed job, since flying insects may still return for a while, but you should not have to guess. A brief message from the tenant gives you the information to talk to us if you need to. Keep a note of the date and the address in your own records so the history is clear to anyone who manages the property after you.
Wasps on your property in Mapperley?
Fixed price £95 per nest, no call-out charge, same-day service available.